Managed IT & Support
We provide IT support to our clients as part of a monthly support contract. The fixed cost is dependent on what level of support is required and how many / what type of devices you have on your network (servers, desktop computers, laptops, printers, routers etc.). It provides our clients with a fully managed service which offers the same quality, reliability and experise of an in-house IT department but at a fraction of the cost
We have also recently introduced a range of plans aimed at clients with only a small number of computers – this is ideal for sole traders, small teams or those just starting their business.
Benefits of our IT support contracts include:
- A fully managed service which offers the quality, reliability and trust of your own in-house IT department but at a fraction of the cost
- A way to accurately budget your IT costs
- Onsite support is guaranteed if issue cannot be fixed remotely
- Remote Monitoring and Management (RMM) software included to proactively monitor computers and servers for issues
- Help and advice on a wide variety of technology to help make your life easier
- Guaranteed response times covering the critical areas of your infrastructure
- Support ticket system allowing you to track issues until they're resolved
- Priority given over clients not on a support contract
- Flexibility to move to a different support plan should your network grow and you require more support or features
- Competitive rates on work not included in support plan such as one-off projects or installation of new hardware
We can also provide specialist IT expertise to assist your own support staff and cover for IT emergencies. We no longer provide ad-hoc IT consultancy on a Pay As You Go basis but can provide support for specific projects. The minimum billable time we invoice for such project is one day’s consultancy at our current rate.
Contact us today for more information and a quote
IT Support Packages
Complete IT Support for a fixed monthly fee. Provides complete peace of mind.
Support Your Team
We can provide just the expertise you need. Maybe your IT staff require some specialist help.
Emergency IT Support
If your onsite IT staff are away on holiday or ill and you require IT support at short notice, give us a call.